TERMS & CONDITONS B2C
GENERAL TERMS AND CONDITIONS
1 GENERAL INFORMATION
The web shop found on the web site [www.blaklader.com] (the “Web Shop”) is run by AB Blåkläder, a legal entity incorporated in Sweden with company registration number 556069-6618, Box 124, 512 23 Svenljunga (below referred to as ”Blåkläder”).
If you are below 18 years of age you need permission from your guardian to place an order in the Web Shop. By using the Web Shop and/or placing an order, you accept these general terms and conditions (the ”General Terms and Conditions”).
Blåkläder reserves the right to – from time to time – amend these General Terms and Conditions and any changes Blåkläder makes will enter into force no earlier than thirty (30) days after the revised General Terms and Conditions have been made available on the Web Shop.
2 PRICES AND DELIVERY CHARGES
All prices shown in the Web Shop include Value Added Tax, but exclude delivery charges (see exact charges below). Please note that Blåkläder does not compensate any local customs duties, local VAT on imports or similar fees which may be added to deliveries outside of Sweden. No additional taxes or charges, other than those listed on your order or mentioned in these General Terms and Conditions, will be added when you complete your purchase.
If the VAT is changed, Blåkläder reserves the right to adjust its prices and charges by a corresponding amount. Further, Blåkläder reserves the right to correct pricing errors and adjust prices in case of exchange rate fluctuations which make listed prices incorrect. Blåkläder also reserves the right to make running adjustments to prices and cancel products and/or orders in case stock of particular products is sold out. Blåkläder also reserves the right for any printing or typographical errors on the Web Shop.
Periodic sales and/or campaign offers are valid unless otherwise stated, as long as the products are available in stock and/or until the end date is reached under the terms specified in each offer/campaign.
Delivery charges
Sweden
Blåkläder will pay delivery charges or otherwise delivery charge will be specified during checkout.
Denmark
Blåkläder will pay delivery charges or otherwise delivery charge will be specified during checkout.
Norway
Blåkläder will pay delivery charges or otherwise delivery charge will be specified during checkout.
Finland
Blåkläder will pay delivery charges or otherwise delivery charge will be specified during checkout.
Germany
Blåkläder will pay delivery charges or otherwise delivery charge will be specified during checkout.
Austria
Blåkläder will pay delivery charges or otherwise delivery charge will be specified during checkout.
Netherlands
Blåkläder will pay delivery charges or otherwise delivery charge will be specified during checkout.
Great Britain
Blåkläder will pay delivery charges or otherwise delivery charge will be specified during checkout.
France
Blåkläder will pay delivery charges or otherwise delivery charge will be specified during checkout.
Italy
Blåkläder will pay delivery charges or otherwise delivery charge will be specified during checkout.
Spain
Blåkläder will pay delivery charges or otherwise delivery charge will be specified during checkout.
3 ORDERING AND CONFIRMATION OF PURCHASE
After you have made a purchase you will receive a confirmation of the purchase to the e-mail address provided by you at the time of the placing of your order. The confirmation will be sent to you within reasonable time and no later than at the time of delivery of the purchased product/s.
4 DELIVERY
Blåkläder delivers its products to Sweden, Denmark, Norway, Finland, Germany, Austria, Netherlands, Great Britain, France, Italy and Spain. All parcels will be sent via Schenker (Sweden), PostNord (Norway), Itella (Finland) and Schenker Parcel (Rest of Europe (Countries stated in Note 2)). Parcels are delivered to your nearest service point, with notification via text messages, to the mobile phone number that you stated on your order, or by paper slip notification to your mail box.
Blåkläder’s aim is to always deliver your purchased product(s) as quickly as possible. If your product is available in stock, the delivery time is normally 3 working days in Sweden, Norway and Finland, and 5 working days for the other European countries, stated in Note 2. The delivery time is counted from the time of order placement until the purchased product is available for you to pick-up at your nearest service point.
If the product that you have purchased is not available in stock or delays are caused due to other circumstances, delivery times may be longer. Even though Blåkläder aims to deliver the product that you have purchased within the communicated time frame, delivery may take longer. Blåkläder will inform you, without delay and as soon as possible.
5 UNCLAIMED PARCELS
If you do not pick up your purchased product at the service point, Blåkläder will charge you for the actual costs for freight charges and return freight charges.
6 PAYMENT METHODS AND SAFETY
Payment can be made with the following valid credit or debit cards: Visa, MasterCard.
When you pay by card, the transaction is processed by DIBS in order to ensure fast and secure payment which meets the PCI-DSS requirements. Blåkläder does not save your card details. All information is encrypted and sent to DIBS via secure servers (SSL/HTTPS). / The applicable amount will immediately be reserved on your card but will not be debited until the product is dispatched. Blåkläder reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. Blåkläder may refuse orders depending on the result of these controls.
7 CANCELLATIONS, REPLACEMENTS AND COMPLAINTS
Please note that if you wish to cancel, replace or complain about a product that you have purchased, you stand the risk for the transportation of the product back to Blåkläder. This means that you are responsible for any damage or loss of the product during the transportation of the product to Blåkläder. Blåkläder recommends you to always save the receipt until the return of your product has been completed.
Cancellations and replacements
If you are not satisfied with the product that you have purchased you have the right to cancel the purchase within fourteen (14) days from the date of receipt of the product.
To cancel the purchase you need to fill in the return form included in your package and specify what product that you are returning. You may also use a standard form to exercise your right of cancellation, which you can find on the respective National Board for Consumer Policies’ website (in Sweden: www.konsumentverket.se). When possible, Blåkläder kindly asks you to return your product in its original packaging.
If you choose to cancel and return your purchased product, Blåkläder will refund what you have paid, including any freight and delivery charges for delivery to you, though any return charges will be withdrawn from the amount refunded. However, if you choose to cancel/return only part of your order Blåkläder will not refund any delivery charges, since the same charges apply no matter how many products you order. The refund will be made as soon as possible and within fourteen (14) days from Blåkläder’s receipt of your message regarding cancellation, provided that Blåkläder, by this date, has received the product that you would like to return or that you have provided Blåkläder with a proof of the product being sent to Blåkläder.
Please note that Blåkläder will not compensate you for any return freight charges. Further, if your handling of the product that you have purchased has resulted in a decreased value of the product, Blåkläder will make a deduction of the refund corresponding to the amount of the loss of value of the product.
If you request a replacement of your purchased product and Blåkläder has the replacement product in stock, Blåkläder will deliver the replacement product within 3 working days in Sweden, Norway and Finland, and 5 days for the other European countries, stated in Note 2, from the date of Blåkläder’s receipt of the returned product. Blåkläder will only compensate you for the return freight charges if the product is faulty (see “Complaints” below) or if it has been delivered to you by mistake.
Complaints
You have the right to make a complaint about a product within three (3) years from the date of receipt of the product, provided that the product was faulty at the time of delivery. Please contact Blåkläder as soon as possible after you have noticed that there is something wrong with the product, on telephone number +46 (0)325 66 19 30 or by e-mail claim@blaklader.com. Please note that you need to make a complaint about the fault of the product “within reasonable time” after you discovered it. If you notify Blåkläder within two (2) months from the date of your discovery of the fault, you have made the complaint “within reasonable time”.
If you, after contacting Blåkläder, are asked to return the product, please send it to Blåkläder on the following address; AB Blåkläder, Spinnaregatan 2, 51253, Svenljunga. When Blåkläder has received the product that you wish to complain about, Blåkläder will decide on whether or not the product is faulty. In the event of the product being faulty, Blåkläder will, as soon as possible and no later than 30 days from the date of Blåkläder’s receipt of the product, either repair the product, send you a new faultless product or give you a refund of what you have paid, including freight and delivery charges. If the product is faulty, Blåkläder will compensate you for any return freight charges.
8 LINKS
The Web Shop may, from time to time, contain links to or from other web sites, which are not controlled by Blåkläder. Although Blåkläder will do its utmost to make sure that the links on the Web Shop only transfers you to web sites which share Blåkläder’s safety and confidentiality standards, Blåkläder cannot be held responsible for the protection or confidentiality of any data that you may submit on these third party web sites. Before submitting information on such web sites, Blåkläder recommends that you read the privacy notices and other statements or policies found on these web sites.
9 TECHNICAL REQUIREMENTS
In order to be able to use and place an order in the Web Shop by making use of your computer, iPhone, iPad, Android or other device, there may be certain technical requirements. You may, for example, need to install certain software, such as any regular web browser. If your device does not meet the technical requirements, you will, via pop-up boxes or similar, get information about what software or the like that you will need to install in order to use and to place an order in the Web Shop.
10 AVAILABILITY
Blåkläder’s aim is to make the Web Shop work satisfactory at all times. However, the Web Shop is provided as it is and with the quality it has.
Blåkläder does not claim that the Web Shop is appropriate or even that it can be used outside of Sweden, Denmark, Norway, Finland, Germany, Austria, Netherlands, Great Britain, France, Italy and Spain.
11 GOVERNING LAW AND DISPUTE SOLUTION
These General Terms and Conditions are governed by Swedish law, without regard to its conflict of law provisions.
Any dispute, controversy or claim arising out of or in connection with your use of or purchase from the Web Shop and/or these General Terms and Conditions, or the breach, termination or invalidity thereof, shall at first instance be settled by the District Court of Gothenburg. This applies to any claim involving Blåkläder or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers and content providers.
12 INVALIDITY
Should any provision of these General Terms and Conditions or part thereof be void or invalid, the other provisions of these General Terms and Conditions shall remain in force and the clause may be amended to the extent such invalidity materially affects the rights or obligations of you or Blåkläder under these General Terms and Conditions.
13 CONTACT BLÅKLÄDER
You are welcome to contact Blåkläder. Opening hours for sales support are shown on the contact page
Integrity policy
AB Blåkläder, a company organized under the laws of Sweden with company registration number 556069-6618 and its registered address at Prästagärdet 3, 512 53 Svenljunga (below referred to as “Blåkläder”), processes personal data in accordance with applicable law, including the General Data Protection Regulation (the “GDPR”), as a data controller.
1 THE TYPES OF PERSONAL DATA THAT BLÅKLÄDER PROCESSES
Blåkläder will process personal data provided by you to Blåkläder as well as personal data that Blåkläder collects from you.
PERSONAL DATA PROVIDED BY YOU TO BLÅKLÄDER
When you interact with Blåkläder in your role as a representative or contact person for the organization you work for or visit our website, visit and participate in our events, subscribe to our newsletter or printed magazine or download material from Blåkläder’s website, Blåkläder will process the personal data that you provide us with. Personal data that you provide us with and which we process may, for example, include your first and last name, title or role, postal address, email address, telephone number and status of your relationship with Blåkläder.
PERSONAL DATA THAT BLÅKLÄDER COLLECTS FROM YOU
When you interact with Blåkläder in your role as a representative or contact person for the organization you work for by visiting Blåkläder’s website, downloading material from the website, subscribing to Blåkläder’s newsletter or printed magazine or use contact forms on our website, Blåkläder will collect personal data about you. This could, for example, be your IP address, information about which subpages you have visited, and if you have opened Blåkläder’s e-mails.
PERSONAL DATA ABOUT THIRD PARTIES INCLUDED IN COMMUNICATION
Blåkläder may receive e-mails or other information containing personal data about third parties and therefore process such personal data. If required, Blåkläder will inform you as a third party of the processing separately.
CERTAIN PROJECTS AND SITUATIONS
Blåkläder may process additional personal data about you in certain situations and circumstances, such as e.g. in the event that you take part in our training events, register an account in our online shop etc. Blåkläder will provide separate and additional information regarding our processing of your personal data in such situations.
2 WHAT ARE THE PURPOSES OF THE PROCESSING AND WHAT IS THE LEGAL BASIS FOR THE PROCESSING?
It is important that you understand the purposes of Blåkläder’s processing of your personal data as well as our legal basis for processing your data.
CONTRACTS BETWEEN YOU OR YOUR ORGANIZATION AND BLÅKLÄDER
For the purpose of being able to fulfill Blåkläder’s commitment towards you or your organization, Blåkläder will process your personal data, such as your first and last name, title or role, postal address, e-mail address, telephone number, IP address and status of your relationship with Blåkläder. The legal basis for Blåkläder’s processing of personal data regarding you as a private business is that the processing is necessary for the performance of our contract or to take steps to enter into that contract. If your contact with Blåkläder is in your role as representative or contact person for your organization, Blåkläder will process your personal data mentioned above in order to be able to fulfil Blåkläder’s commitment to your organization. The legal basis for Blåkläder’s processing of your personal data is that the processing is necessary for fulfilment of the purpose of Blåkläder’s legitimate interest to communicate with a representative for its business partner in order to fulfill the business relationship. Blåkläder’s interest overrides your potential interest in protecting your personal privacy.
MARKETING BY BLÅKLÄDER
Blåkläder will process your name, e-mail address and regular address for marketing purposes by, among other, electronic communication services. Direct marketing may be sent by regular mail or e-mail. The legal basis for Blåkläder’s processing of your personal data for marketing purposes is that the processing is necessary for fulfilment of Blåkläder’s legitimate interest to market Blåkläder’s products and services to you and the organization that you represent. Blåkläder’s interest in processing your personal data for marketing purposes overrides your potential interest in protecting your personal privacy.
ACCOUNTING PURPOSES
Blåkläder will process information about financial transactions between Blåkläder and you or your organization for accounting purposes, which may involve processing of your personal data, such as your first and last name, title or role, postal address, e-mail address and telephone number. The legal basis for Blåkläder’s processing of personal data for accounting purposes is that it is necessary for Blåkläder’s fulfilment of our legal obligations under applicable accounting legislation.
3 FOR HOW LONG WILL BLÅKLÄDER PROCESS YOUR PERSONAL DATA?
Blåkläder will store your personal data for as long as necessary for the processing related to the purposes and legal grounds outlined in Sections 1 and 2 above. Your personal data may be processed and stored in different locations/systems and for different purposes. Personal data that has been deleted from one system may continue to be processed and stored in another location/system for a different purpose.
Personal data that Blåkläder processes in order to fulfill Blåkläder’s contractual obligations towards you or the organization you represent, will not be stored for a period longer than necessary for Blåkläder to fulfill its contract with you or your organization.
Personal data that Blåkläder processes for marketing purposes will be stored and processed for a period of up to one year after we have received information that you are no longer the contact person for your organization.
Personal data that Blåkläder processes for accounting purposes will, in accordance with applicable accounting legislation, be stored for up to seven years.
4 TO WHOM DOES BLÅKLÄDER TRANSFER YOUR PERSONAL DATA TO AND WHERE IS YOUR PERSONAL DATA PROCESSED GEOGRAPHICALLY?
In addition to the processing performed by Blåkläder, your personal data may also be processed by others. Your personal data will be disclosed to and processed by Blåkläder’s affiliates, and Blåkläder’s resellers for the purpose of handling the contract between you or the organization you represent and Blåkläder, including providing relevant customer support.
Blåkläder may also disclose your personal data in order to permit a merger, an acquisition or a sale of all or parts of Blåkläder’s assets.
Blåkläder may also disclose your personal data to authorities that require that Blåkläder disclose such personal data.
Your personal data will also be disclosed to companies who process personal data on Blåkläder’s behalf, so-called data processors. Blåkläder has agreements in place that ensure that processors engaged by Blåkläder will process your personal data in accordance with this Integrity Policy and Blåkläder’s instructions.
Your personal data will be disclosed to entities both within and outside of the EU and EEA. In case your personal data is transferred to an entity outside EU/EES Blåkläder will take all necessary measures to ensure that your personal data continues to be protected, and we will also take all necessary steps to ensure that the transfer is made in accordance with what is set forth in law (specifically in the GDPR).
5 YOUR LEGAL RIGHTS
When Blåkläder processes your personal data, you have certain rights under law. Please note that the exercise of these rights is subject to certain requirements and conditions set forth in law (mainly the GDPR).
YOUR RIGHT TO BE INFORMED AND YOUR RIGHT TO ACCESS
You have the right to be informed about how Blåkläder processes your personal data. Thus, we have established this Integrity Policy, which Blåkläder encourages you to carefully read. In addition, you have the right to, free of charge, upon written request receive information about what personal data Blåkläder stores about you and how your personal data is used and processed. Click here to see Blåkläder‘s contact details.
If your request is unfounded or your request is excessive, e.g. should you frequently and within short intervals ask to receive information on or a copy of your personal data, Blåkläder has the right to refuse to act on your request, or to charge a reasonable fee which covers the administrative costs of the action requested by you.
YOUR RIGHT TO RECTIFICATION AND ERASURE
In the event that your personal data is inaccurate or incomplete, you have the right to request that Blåkläder corrects or removes the personal data, including the right to have incomplete personal data completed.
You have the right to request the erasure of your personal data under certain circumstances (set forth in the GDPR). Provided that your request falls within one of the applicable circumstances, we will erase your personal data.
YOUR RIGHT TO OBJECT
You have the right to object to your personal data being processed for direct marketing purposes, including profiling analysis made for direct marketing purposes.
If you do not want your data to be used for direct marketing, including profiling analysis, you can notify us by sending an e-mail to gdpr@blaklader.com.
YOUR RIGHT TO RESTRICT PROCESSING
Under certain circumstances (set forth in the GDPR) you have the right to request the restriction of processing of your personal data. In such case, your personal data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest.
YOUR RIGHT TO DATA PORTABILITY
Under certain circumstances (set forth in the GDPR) you have the right to receive your personal data, which you have provided to Blåkläder, in a structured, commonly used and machine-readable format, for transmitting such data to another controller. You may also have the right to request that personal data is transmitted directly from us to another controller, where technically feasible.
YOUR RIGHT TO FILE A COMPLAINT
We encourage you to contact us if you have any questions regarding this Integrity Policy or if you are unhappy with the way Blåkläder is processing your personal data.
You also have the right to file a complaint with the supervisory authority regarding Blåkläder’s processing of your personal data or handling of any inquires related to it. At the time of establishing this Integrity Policy the supervisory authority is Datainspektionen. Datainspektionen will during year 2018 change name to Integritetsskyddsmyndigheten.
Datainspektionen
Box 8114
104 20 Stockholm
6 COOKIES
Blåkläder uses cookies on the website www.blaklader.com. Please read Blåkläder’s Cookies Policy, which you will find here.
7 CHANGES TO THIS INTEGRITY POLICY
Blåkläder may update and change this Integrity Policy from time to time. Any new versions of this Integrity Policy will be made available on Blåkläder’s website.