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RETURN POLICY

RETURN AND COMPLAINTS CONDITIONS OF BLÅKLÄDERS

RETURNS

Please note that returns and claims are handled separately. If you wish to make a warranty claim, please read the instructions on how to do so further down the page under ‘Complaints’.

Returns are also handled differently depending on whether your order is linked to a business account or not. Please read more about how to return garments under ‘B2B orders’ and ‘B2C orders’

RETURN CONDITIONS

  • Goods being returned within 35 days of the order date can be returned without any deduction.
  • For returns made between 35 and 95 days after the order date, a 15% deduction will be applied. Items cannot be returned more than 95 days after the order date.
  • The goods need to be returned in its original condition and in its original packaging. Size- and warranty labels cannot be removed from the goods. A fee of 3€ per garment for re-wrapping will be charged for goods not packed in its original packaging.
  • We do not accept return of garments that have been refined in any way.
  • You may not return an item if you have attached your own price tag to it.
  • The return freight is to be paid by the customer for returns being made unless an incorrect delivery is made, then return freight is to be paid by Blåkläder.
  • If you choose to cancel and return your purchased product, Blåkläder will refund what you have paid, including any freight and delivery charges for delivery to you, though any return charges will be withdrawn from the amount refunded. However, if you choose to cancel/return only part of your order Blåkläder will not refund any delivery charges, since the same charges apply no matter how many products you order.
  • The refund will be made as soon as possible and within fourteen (14) days from Blåkläder’s receipt of your message regarding cancellation (or for B2C orders; that you have registered your return online), provided that Blåkläder, by this date, has received the product that you would like to return or that you have provided Blåkläder with a proof of the product being sent to Blåkläder.
  • If your handling of the product that you have purchased has resulted in a decreased value of the product, Blåkläder will make a deduction of the refund corresponding to the amount of the loss of value of the product.

B2B ORDERS

If you order is linked to a business account, it cannot be returned online. Please contact Blåkläder by email at irishsales@blaklader.com to initiate a return. 

COURSE OF ACTION

1. Make sure that the garment you wish to return is an approved return according to the conditions above.

2. The return form (will be provided by irish sales after you have initiated a return via email) needs to be correctly filled in and put in the package. Returned volume and reason for return needs to appear on the slip. A deduction of 20% of the value of the article (at least 6€) will be made if documentation is missing.

3. Send your parcel to Blåkläder Workwear Ltd (address to be found on the return slip), using standard delivery.

B2C ORDERS

Have you changed your mind? If something is not right with your order, you can register a return online. However, this service does not include exchanges. To exchange a product, register your return online, send the product back and then order a new one via our online shop.

Please note that it is not possible to cancel or withdraw from your purchase once it has been completed, but before the goods have been delivered. Returns are only possible once the products have been delivered.

COURSE OF ACTION

1. Make sure that the garment you wish to return is an approved return according to the conditions above.

2. Register your return online.

3. Fill in the returns form enclosed with your order.

4. Make sure to include the returns form in the parcel.

5. Send your parcel to our head office:

Blåkläder Workwear Ltd
Unit 108
Millennium Business Park
Cappagh Road
Dublin 11
D11 HE09

COMPLAINTS

You have the right to make a complaint about a product within three (3) years from the date of receipt of the product, provided that the product was faulty at the time of delivery. Please contact Blåkläder as soon as possible after you have noticed that there is something wrong with the product at irishsales@blaklader.com

Please note that you need to make a complaint about the fault of the product “within reasonable time” after you discovered it. If you notify Blåkläder within two (2) months from the date of your discovery of the fault, you have made the complaint “within reasonable time”.

If you, after contacting Blåkläder, are asked to return the product, please send it to Blåkläder on the following address:

Blåkläder Workwear Ltd
Unit 108
Millennium Business Park
Cappagh Road
Dublin 11
D11 HE09

Please note that faulty products must be washed and in a clean condition before returning them to us.

When Blåkläder has received the product that you wish to complain about, Blåkläder will decide on whether or not the product is faulty. In the event of the product being faulty, Blåkläder will, as soon as possible and no later than 30 days from the date of Blåkläder’s receipt of the product, either repair the product, send you a new faultless product or give you a refund of what you have paid, including freight and delivery charges. If the product is faulty, Blåkläder will compensate you for any return freight charges.